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If you would like to report code enforcement concerns, you may fill out the Online Complaint Form or call the Code Enforcement Line at (830)693-1410 (A Division of the Police Department).

When a caller reports a code violation or has questions about a code violation case at the police department, the clerk will transfer the caller to a Code Enforcement Officer (CEO) if they are available. If the CEO is not available, the CEO has a voice mail. When the CEO receives the message, and if the caller’s name and/or telephone number is left, the CEO will return the call. If no name or number is left, but the address of where the alleged violation occurs is left, the CEO will put the address into a computer tracking system. If the call concerns a serious health or safety issue, the alleged violation is required to be investigated the same day the call is received. Otherwise, it is prioritized and will be investigated within 48 hours.

If a violation is found enforcement action will be taken. There is a progressive ladder of enforcement that ranges from verbal warnings to written citations. If the action deals with property upkeep, the property owner is responsible for compliance. They are sent a written notification with a specific compliance time. If the violation deals with parking or sanitation, the vehicle owner or utility customer is responsible for compliance.

All enforcement actions that require warnings or enforcement letters are filed according to date and kept for the required time frame as outlined by the state law. Citations are kept at Municipal Court under the same requirements.

Reporting of a violation can be completed anonymously, however, if not violations are found the case may be dismissed and no action taken. If a violation is reported and the reporting party (RP) wants contact, they must leave a call back name and number.

For more information about these codes or to report a code violation please call the Code Enforcement Office at (930)693-1410